Shipping policy

Shipping Policy

At Smartible, we are committed to providing clear and transparent shipping information for every order.

1. Order Processing

Orders for in-stock items are typically processed within 1 to 3 business days after payment is confirmed, excluding weekends and holidays.

If a product is listed as a pre-order item, the estimated shipping date will be shown directly on the product page. Pre-order items are shipped once inventory becomes available.

Once your order has shipped, you will receive a confirmation email with tracking information.

2. Shipping Rates

Shipping fees are calculated at checkout based on the destination and the selected shipping method.

3. Estimated Delivery Times

Estimated delivery times begin once the order has been shipped.

Express Shipping
Canada: 2 to 3 business days
United States: 5 to 9 business days

Please note that delivery times are estimates and may vary due to holidays, high shipping volume, customs processing, or carrier delays.

4. Pre-Order Items

If an item is offered as a pre-order, the estimated shipping date will be clearly displayed on the product page before purchase.

Pre-order items are not shipped immediately and will be dispatched once inventory is available.

If your order contains both in-stock and pre-order items, your order may ship separately or together depending on availability.

5. Shipment Confirmation and Tracking

You will receive a shipping confirmation email once your order has been dispatched.

Tracking information may take 24 to 48 hours to become active after shipment.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Smartible is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

7. Delays

While we do our best to meet the estimated shipping timelines, delays may occasionally occur due to circumstances outside our control, including carrier disruptions, weather conditions, customs processing, or high seasonal demand.

If there is a significant delay with your order, we will contact you by email.

8. Contact

If you have any questions about shipping, please contact us at:

Email: support@smartible.store
Phone: 581-980-9121
Address: 1655 Rue Monseigneur-Plessis, Québec, QC G1M 0E1, Canada

About Smartible

At Smartible, we believe everyday products should be useful, stylish, and easy to enjoy. Our store brings together a curated range of smart hydration products, decorative lamps, kitchen accessories, and seasonal gift ideas that add comfort, convenience, and personality to daily life.

From water bottles and home lighting to kitchen essentials and giftable finds, we choose products that fit naturally into modern routines and living spaces. Every item in our collection is selected for its design, usefulness, and everyday appeal.

✨Smartible — smart living, made simple.

What We Stand For

❤️

Everyday Practicality

We choose products that are easy to use, useful in daily life, and made to fit naturally into your routine.

🌿

Modern Home Style

Our collection is selected to bring a clean, warm, and stylish feel to your home and living spaces.

🤝

Thoughtful Gifting

We love products that feel special to give, enjoyable to receive, and useful long after the moment has passed.

✨

Simple Enjoyment

From hydration to lighting and kitchen essentials, we believe small products can make everyday life more pleasant.

Our Promise to You

At Smartible, we are committed to offering smart hydration products, decorative lighting, kitchen accessories, and seasonal gifts that combine style, usefulness, and everyday enjoyment.

We focus on products that are easy to love, practical to use, and enjoyable to give. Whether you are shopping for your home or looking for a thoughtful gift, our goal is to bring you items that add comfort, charm, and convenience to everyday life.

Thank you for being part of the Smartible journey.

Frequently Asked Questions

Find answers to common questions about our products and services

How long does shipping take?

Estimated delivery times begin once the order has been shipped.

Canada: 2 to 3 business days
United States: 5 to 9 business days

For pre-order items, the estimated shipping date is shown directly on the product page before purchase. Once your order ships, you will receive tracking information by email.

Do you offer free shipping?

Shipping fees are calculated at checkout based on your destination and selected shipping method.

Canada: Express Shipping from $4.99 CAD
United States: Express International Shipping from $9.99 USD

What is your return policy?

We accept returns for most new and unused items within 30 days of delivery.

Items must be unused and returned in their original condition with original packaging, accessories, and manuals.

Some items, including certain hygiene-sensitive products, may not be eligible for return once opened or used, unless they arrive defective, damaged, or incorrect.

Customers are responsible for return shipping unless the return is due to our error.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email.

For pre-order items, tracking will be sent as soon as the item ships from our warehouse.

What does “Pre-Order” mean?

Pre-order means the item is currently in transit to our warehouse.

By placing a pre-order, you reserve your item ahead of time. Your order will ship as soon as inventory arrives, typically within 10–15 business days. We’ll keep you updated by email and send tracking information once your order ships.

Can I cancel a pre-order?

Yes. If your order has not yet shipped, you may request a cancellation by contacting our support team. Once an order has shipped, our standard return policy applies.

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Shipping policy

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