Contact information

We’re here to help.

If you have any questions about an order, a product, shipping, or returns, you can reach us using the details below.

Customer Support Email
support@smartible.store

Phone
581-980-9121

Mailing Address
1655 Rue Monseigneur-Plessis
Québec, QC G1M 0E1
Canada

Business Hours
Monday to Friday
9:00 AM to 5:00 PM (Eastern Time)

If your message is about an existing order, please include your order number so we can assist you faster.

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About Smartible

At Smartible, we believe everyday products should be useful, stylish, and easy to enjoy. Our store brings together a curated range of smart hydration products, decorative lamps, kitchen accessories, and seasonal gift ideas that add comfort, convenience, and personality to daily life.

From water bottles and home lighting to kitchen essentials and giftable finds, we choose products that fit naturally into modern routines and living spaces. Every item in our collection is selected for its design, usefulness, and everyday appeal.

✨Smartible — smart living, made simple.

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Our Story

Smartible was created to offer smart hydration, decorative lighting, kitchen accessories, and seasonal gifts that make everyday living feel more stylish, practical, and enjoyable.

Discover our journey ↓

How It All Started

Smartible began with a simple idea: make it easier to discover well-chosen home products that are both practical and visually appealing. Too often, everyday items feel either overly generic or lacking in charm, even though they are part of daily routines and meaningful gift moments.

That is why we built a collection centered around smart hydration, decorative lighting, kitchen accessories, and seasonal gifts. Our goal is to offer products that bring together function, style, and giftable value for modern homes and everyday life.

What started as a small idea grew into a brand focused on thoughtful product selection, accessible design, and simple everyday enjoyment.

What We Stand For

❤️

Everyday Practicality

We choose products that are easy to use, useful in daily life, and made to fit naturally into your routine.

🌿

Modern Home Style

Our collection is selected to bring a clean, warm, and stylish feel to your home and living spaces.

🤝

Thoughtful Gifting

We love products that feel special to give, enjoyable to receive, and useful long after the moment has passed.

✨

Simple Enjoyment

From hydration to lighting and kitchen essentials, we believe small products can make everyday life more pleasant.

Our Promise to You

At Smartible, we are committed to offering smart hydration products, decorative lighting, kitchen accessories, and seasonal gifts that combine style, usefulness, and everyday enjoyment.

We focus on products that are easy to love, practical to use, and enjoyable to give. Whether you are shopping for your home or looking for a thoughtful gift, our goal is to bring you items that add comfort, charm, and convenience to everyday life.

Thank you for being part of the Smartible journey.

Frequently Asked Questions

Find answers to common questions about our products and services

How long does shipping take?

Estimated delivery times begin once the order has been shipped.

Canada: 2 to 3 business days
United States: 5 to 9 business days

For pre-order items, the estimated shipping date is shown directly on the product page before purchase. Once your order ships, you will receive tracking information by email.

Do you offer free shipping?

Shipping fees are calculated at checkout based on your destination and selected shipping method.

Canada: Express Shipping from $4.99 CAD
United States: Express International Shipping from $9.99 USD

What is your return policy?

We accept returns for most new and unused items within 30 days of delivery.

Items must be unused and returned in their original condition with original packaging, accessories, and manuals.

Some items, including certain hygiene-sensitive products, may not be eligible for return once opened or used, unless they arrive defective, damaged, or incorrect.

Customers are responsible for return shipping unless the return is due to our error.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email.

For pre-order items, tracking will be sent as soon as the item ships from our warehouse.

What does “Pre-Order” mean?

Pre-order means the item is currently in transit to our warehouse.

By placing a pre-order, you reserve your item ahead of time. Your order will ship as soon as inventory arrives, typically within 10–15 business days. We’ll keep you updated by email and send tracking information once your order ships.

Can I cancel a pre-order?

Yes. If your order has not yet shipped, you may request a cancellation by contacting our support team. Once an order has shipped, our standard return policy applies.

Smartible

Curated smart hydration products, decorative lighting, kitchen accessories, and seasonal gifts for everyday living.

Smart Living, Simplified.

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